Cancellation and refunds

1. Cancelling

Open Plan and billing in your account and choose Cancel membership. You do not need to write to us or give a reason.

• You keep Creator until the end of the period you have already paid for (the month or the year). We do not cut it short.
• You are not charged again.
• After that you move to the Free plan. Your posts, library and settings are kept, but you cannot add more until you are back under the Free limits.
• If you change your mind before the period ends, you can keep your membership from the same page.

2. Full refund in the first 24 hours

If you cancel within 24 hours of your first payment for Creator, monthly or yearly, we refund the whole amount you paid. To get it, cancel your membership and then tell us on the contact page, using the email address of your account. We will refund it and confirm by email.

When we refund a payment in full, your membership ends at once and you move to the Free plan, instead of running to the end of the period. There is nothing left to keep once it has been paid back, and you are not charged again.

This applies to your first payment only. If you cancel a membership and subscribe again later, the first payment of the new subscription is not covered a second time.

3. After the first 24 hours

We do not refund a period you have already paid for, including renewals. You keep Creator until that period ends, as described above. To avoid paying for another period, cancel before your next payment date, which is shown on the Plan and billing page.

4. Charged by mistake

If you were charged by mistake, for example twice for the same period, write to us on the contact page and we will put it right.

5. How a refund is paid

A refund goes back to the payment method you used (card, UPI or net banking), in the currency you paid in, through our payment provider (Stripe or Razorpay). We start it as soon as we have confirmed it. After that, your bank decides how quickly it shows: it can take several working days.

6. What this page does not cover

Fees on deals between creators and businesses have their own rules, set out in our terms of service. Nothing here limits any right you have under the law where you live.